Virtual Server Remote Console Function

For cases where you cannot remotely log in with SSH or RDP to the virtual server or have other troubleshooting issues, IaaS provides a function that allows you to connect to the console of the virtual server. You can connect to the console using a web browser.

Before you begin

The requirements to use this function are as follows.

  • Supported OS

    Remote console connection is available for the following operating systems:

    Windows, RedHat Enterprise Linux, CentOS, Ubuntu, RedHat OpenShift Container Platform

  • Supported browsers

    This function has been verified to work with the following browsers.

    • Internet Explorer 11 (Windows 7, Windows 8.1, Windows 10)
    • Firefox 49 (Windows 7, Windows 8.1, Windows 10)
    • Chrome 54 (Windows 7, Windows 8.1, Windows 10)
  • Keyboard settings

    English-language keyboards

  • Password settings

    To connect to the console, you need to log in with a username and password. Therefore, be sure to prepare a user account to which a password is set.

About this task

The procedure to connect to the virtual server console is as follows.


  1. Specify the target virtual server and obtain the URL to connect to the console.
  2. Enter the URL in the browser and connect to the virtual server via the console.

    Figure: Console Connection to a Virtual Server

    • To connect to the console of a virtual server and log in to the OS, you must first be logged in by using password authentication.
    • Depending on the status of the virtual server, console connection may not be available. In addition, maintenance operations of IaaS may cause the remote console to be disconnected.
    • About URLs for connecting to the console of a virtual server

      • The URL used for console connection expires in 10 minutes.
      • When the region used is one of Eastern Japan Region 1, Eastern Japan Region 2, Western Japan Region 1, or Western Japan Region 2, once a URL used for console connection has been used, it cannot be reused. To reconnect to the console, obtain a new URL for console connection.
    • The maximum duration of a console connection is 30 minutes. It cannot be used continuously. Also, you cannot establish multiple console connections to one virtual server at the same time.
    • The remote console function cannot be used with services for SAP (virtual server for SAP, dedicated virtual server for SAP).
    • The remote console function of the virtual server is set up to allow normal key entry under the following conditions:

      Item Description
      Keyboard setting of the virtual server OS English (US, 101/102-key, etc.)
      Keyboard used in the client environment English-language keyboard

      In environments other than the above, certain keys may not work due to a different keyboard layout. For example, if the keyboard language in the OS of the virtual server is set to English and you use a Japanese keyboard (JIS keyboard) in your client environment, the following keyboard layout is used:

      Figure: Keyboard Layout Used for Japanese-language Keyboards (JIS keyboard) when the OS Keyboard Language is Set to English