Software Support Service

We offer software support for some of the software that is provided with a virtual server (including the OS).

This service allows you to change the support option for the OS or for the software that is used on the virtual server to meet your support requirements. Change these settings after the virtual server is created.

Software Whose Support Option You Can Change

  • OS Provision Service

    Table 1. OS that Allow Changes to Support Options
    Type OS Provided Available Regions

    Japan East1

    Japan East2

    Japan West1

    Japan West2

    Windows

    Monthly Charging

    		 Windows Server 2008 R2 SE SP1 64bit Japanese version ✓
    Windows Server 2008 R2 EE SP1 64bit Japanese Version ✓
    Windows Server 2012 R2 SE 64bit Japanese Version ✓
    Windows Server 2012 SE 64bit Japanese Version ✓
    Windows Server 2016 SE 64bit Japanese Version ✓
    Linux Red Hat Enterprise Linux 6.x 64bit English Version (x is a number) ✓
    Red Hat Enterprise Linux 7.x 64bit English Version (x is a number) ✓

  • Software Provision Service

    Table 2. Software that Allows Changes to Support Options
    Software Version Provided Available Regions

    Japan East1

    Japan East2

    Japan West1

    Japan West2
    Microsoft SQL Server Microsoft SQL Server 2008 SE SP4 64bit Japanese Version ✓
    Microsoft SQL Server 2008 R2 SE SP3 64bit Japanese Version ✓
    Microsoft SQL Server 2014 SE 64bit Japanese Version ✓
    Microsoft SQL Server 2014 EE 64bit Japanese Version ✓
    Microsoft SQL Server 2016 SE 64bit Japanese Version ✓
    Interstage Application Server Interstage Application Server Standard-J Edition V11 ✓
    Symfoware Server Symfoware Server Lite Edition V12 ✓
    Systemwalker Operation Manager Systemwalker Operation Manager Standard Edition V13 ✓
    Systemwalker Centric Manager Systemwalker Centric Manager Standard Edition (for Managers) V15 ✓
    Systemwalker Centric Manager Standard Edition (for Agents) V15 ✓

Functions Included

  • Support Option Change Function

    When a virtual server is created, the system default support level is configured for the software that is used on that virtual server.

    Table 3. System Default Support Level Overview (OS that Allow Changes to Support Options)
    OS Default Support Level
    Windows Server 2008 R2 SE SP1 64bit Japanese Version No support
    Windows Server 2008 R2 EE SP1 64bit Japanese Version No support
    Windows Server 2012 R2 SE 64bit Japanese Version No support
    Windows Server 2012 SE 64bit Japanese Version No support
    Windows Server 2016 SE 64bit Japanese Version No support
    Red Hat Enterprise Linux 6.x 64bit English Version (x is a number) Limited Support
    Red Hat Enterprise Linux 7.x 64bit English Version (x is a number) Limited Support
    Table 4. System Default Support Level Overview (Software that Allows Changes to Support Options)
    Software Default Support Level
    Microsoft SQL Server 2008 SE SP4 64bit Japanese Version No support
    Microsoft SQL Server 2008 R2 SE SP3 64bit Japanese Version No support
    Microsoft SQL Server 2014 SE 64bit Japanese Version No support
    Microsoft SQL Server 2014 EE 64bit Japanese Version No support
    Microsoft SQL Server 2016 SE 64bit Japanese Version No support
    Interstage Application Server Standard-J Edition V11 24-hour support
    Symfoware Server Lite Edition V12 24-hour support
    Systemwalker Operation Manager Standard Edition V13 24-hour support
    Systemwalker Centric Manager Standard Edition (for Managers) V15 24-hour support
    Systemwalker Centric Manager Standard Edition (for Agents) V15 24-hour support

    Use the support option change function to change the support level for the software type.

    Tip: You can change the support level to any of the different support levels provided for the same software.
    Table 5. Changing Support Options, List of Support Levels (OS)
    OS Support Levels that Allow Changes
    Windows Server 2008 R2 SE SP1 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Windows Server 2008 R2 EE SP1 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Windows Server 2012 R2 SE 64bit Japanese
    • No support
    • Support on weekdays
    • 24-hour support
    Windows Server 2012 SE 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Windows Server 2016 SE 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Red Hat Enterprise Linux 6.x 64bit English Version (x is a number)
    • Limited Support
    • Support on weekdays
    • 24-hour support
    Red Hat Enterprise Linux 7.x 64bit English Version (x is a number)
    • Limited Support
    • Support on weekdays
    • 24-hour support
    Table 6. Changing Support Options, List of Support Levels (Software)
    Software Support Levels that Allow Changes
    Microsoft SQL Server 2008 SE SP4 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Microsoft SQL Server 2008 R2 SE SP3 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Microsoft SQL Server 2014 SE 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Microsoft SQL Server 2014 EE 64bit Japanese Version
    • No support
    • 24-hour support
    Microsoft SQL Server 2016 SE 64bit Japanese Version
    • No support
    • Support on weekdays
    • 24-hour support
    Interstage Application Server Standard-J Edition V11
    • 24-hour support
    Symfoware Server Lite Edition V12
    • 24-hour support
    Systemwalker Operation Manager Standard Edition V13
    • 24-hour support
    Systemwalker Centric Manager Standard Edition (for Managers) V15
    • 24-hour support
    Systemwalker Centric Manager Standard Edition (for Agents) V15
    • 24-hour support

Applicable Prices, Billing Start and Inquiry Start Timing

  • Applicable prices

    The option with the higher usage charges is applied for the billing month when the software support option was changed.

  • Start of the billing period

    Note: You can change the support level even if the virtual server has not been started. In this case, the billing period starts when you start the virtual server for the first time after applying the changes.

  • Time required for the inquiry service to become available

    If you change the settings to "Support Available," the inquiry service becomes available within five business days.

    Note: You can change the support level even if the virtual server has not been started. In this case, the inquiry service becomes available within five business days of when you start the virtual server for the first time after applying the changes.

Limitations Related to Changing Support Options

This section explains the limitations to note regarding software for which "No Support" is a support level.

Important: When you switch from "No Support" to "Support Available," you cannot switch back to "No Support" for 180 days starting from the day when the changes were applied.